Terms of service

Introduction

These Terms govern

the use of this Website and
any other Agreement or legal relationship with the Owner

in a binding way. Capitalized words are defined in the relevant section of this document.

Users are asked to read this document carefully.

Nothing in these Terms creates any employment, agency or partnership relationship between the parties concerned.

This Website is a service of:

Grippi Leonardo
Via Giusti 5 - 90144 Palermo Italy
Owner's email address: customercaredonleo@gmail.com

What you should know at a glance

Please note that certain provisions of these Terms may only apply to some categories of Users. In particular, certain provisions may only apply to Consumers or only to Users who do not act as Consumers. Such limitations are always explicitly mentioned within each affected clause. Where no such mention is made, the clauses apply to all Users.

The right of withdrawal applies only to European Consumers.

Terms of use

Unless otherwise specified, the terms of use of this Website set out in this section are of general validity.

Additional terms of use or access applicable in particular situations are expressly indicated in this document.

This Website is open both to Users acting as Consumers and to Users acting in the course of their entrepreneurial, commercial, craft or professional activity. Provisions applicable exclusively to one or the other category are expressly indicated in each affected clause.

Account registration

To use the Service, Users may open an account, providing all required data and information in a complete and truthful manner. It is also possible to use the Service without registering or creating an account. In such cases, however, certain features may be unavailable.

It is Users' responsibility to keep their login credentials safe and to preserve their confidentiality. To this end, Users must choose a password that meets the highest standard of strength available on this Website.

By creating an account, Users agree to be fully responsible for all activities that occur under their login credentials.

Users are required to inform the Owner immediately and unambiguously via the contact details indicated in this document if they believe that their personal information, such as their User account, login credentials or personal data, has been breached, unlawfully disclosed or stolen.

Account termination

Users are free to close their account and stop using the Service at any time, by following this procedure:

By contacting the Owner at the contact details indicated in this document.

Account suspension and deletion

The Owner reserves the right to suspend or delete a User's account at any time at its sole discretion and without notice, if it deems it inappropriate, offensive or contrary to these Terms.

The suspension or deletion of the account shall not entitle Users to any claim for compensation, reimbursement or indemnity.

The suspension or deletion of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content available on this Website infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to report related complaints using the contact details indicated in this document.

Rights regarding content on this Website

The Owner holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share beyond the limits specified below, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Website, nor allow any third party to do so through the User's account or device, even without the User's knowledge.

Where explicitly stated on this Website, Users may download, copy and/or share some content available through this Website for their sole personal and non-commercial use, and provided that the copyright attributions and all other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitations or exceptions to copyright shall stay unaffected.

Content provided by Users

The Owner allows Users to upload, share or provide their own content to this Website.

By providing content to this Website, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights regarding content provided by Users

Users acknowledge and accept that by providing their own content on this Website they grant the Owner a non-exclusive, royalty-free licence to process such content for the operation and maintenance of this Website, as contractually required.

To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to this Website.

Users acknowledge and accept that content they provide through this Website will be made available under the same conditions as those applicable to the content on this Website.

Users are solely liable for any content they upload, post, share or provide through this Website.

Users acknowledge and accept that the Owner filters or moderates such content after it has been made available.

Therefore, the Owner reserves the right to refuse, remove, delete or block such content at its own discretion and to deny access to this Website to the uploading User without prior notice, if it considers such content to breach these Terms, any applicable legal provisions or third-party rights, or to otherwise represent a risk for Users, third parties, the Owner itself or the availability of the Service.

The removal, deletion or blocking of content shall not entitle Users who have provided such content to any claim for compensation, reimbursement or indemnity.

Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Website.

Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third party's terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying Users access to this Website or the Service, terminating contracts and reporting any misconduct performed through this Website or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities:

violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner's legitimate interests;
offend the Owner or any third party.

Terms and conditions of sale

Paid Products

Some of the Products provided on this Website as part of the service are provided on the basis of payment.

The fees, duration and conditions applicable to the sale of such Products are described below and in the dedicated sections of this Website.

Product description

Prices, descriptions and availability of Products are specified in the respective sections of this Website and are subject to change without notice.

Although Products on this Website are presented with the greatest accuracy technically possible, representation on this Website through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps:

Users are kindly asked to choose the desired Product for it to appear in the purchase selection, specifying, where possible, quantity and specific characteristics.
Users can review their choice, change, add or remove items and, where applicable, provide specific instructions (for example "send it with a gift receipt").
To access the checkout area, Users must click the relevant button.
Within the checkout area, Users may choose direct checkout. Direct checkout allows Users to complete the purchase directly through a payment management service (such as "PayPal", "Amazon Pay", "Google Pay"). By choosing direct checkout, Users will be redirected to the selected payment platform.
Within the checkout area, Users will be asked in successive steps to specify their contact details, billing and shipping address and a shipping and payment method of their choice.
During the purchasing process, Users may at any time modify, correct or replace the information provided and add a gift card, an affiliate code or a discount code (Voucher), or abandon the purchasing process entirely without any consequence.
After having provided all required information, Users are kindly asked to carefully review the order and then confirm and submit it using the relevant button or mechanism on this Website, thereby accepting these Terms and undertaking to pay the agreed price.

Order submission

Order submission entails the following:

The submission of the order by the User determines the conclusion of the contract and creates for the User the obligation to pay the price, taxes and any further fees and expenses, as specified on the order page.
In case the purchased Product requires an action from the User, such as the provision of information or personal data, specifications or special requests, the order submission creates for the User an obligation to cooperate accordingly.
Upon submission of the order, Users will be sent an order receipt confirmation.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

During the purchasing process and before order submission, Users are duly informed of all fees, taxes and costs (including any shipping costs) that will be charged to them.

Prices on this Website:

depending on the section that Users are browsing, either include all fees, taxes and costs, or are stated exclusive of applicable fees, taxes and costs.

Shipments outside the European Union

Unless otherwise agreed in writing, shipments to countries or territories outside the European Union are made on DAP terms (Delivered At Place, Incoterms® 2020).

The price stated on this Website, including any shipping costs, does not include customs duties, import VAT, customs clearance charges, customs handling fees applied by the carrier or any other tax, duty or charge provided for by the legislation of the country of destination. Such amounts remain entirely payable by the recipient User and are owed by them directly to the carrier or to the competent customs authority at the time of clearance or delivery.

It is the User's sole responsibility to obtain prior information on the charges and any import restrictions in force in their country. The Owner is not in a position to determine their amount in advance and shall not be liable for delays, holds or blocks of the shipment attributable to the customs procedures of the country of destination.

Should the User refuse the shipment or fail to pay such charges, any storage costs, costs of return to sender and destruction of the goods shall be charged to the User and may be withheld from any amount to be refunded.

Passing of risk

In relation to Users acting as Consumers, the risk of loss of or damage to the goods for reasons not attributable to the Owner passes to the User at the time when the User, or a third party designated by them and other than the carrier, acquires physical possession of the goods. Where the User engages a carrier chosen by them and not proposed by the Owner, the risk passes to the User upon delivery of the goods to that carrier, without prejudice to the carrier's own liability.

In relation to Users not acting as Consumers, the risk of loss of or damage to the goods passes to the User upon delivery of the goods to the first carrier.

The passing of risk is independent of the transfer of ownership, which remains governed by the "Retention of title" clause.

Promotions and discounts

The Owner may offer discounts or special promotions for the purchase of Products. Any such promotion or discount shall always be subject to the requirements and the terms and conditions provided in the relevant section of this Website.

Promotions and offers are always granted at the Owner's sole discretion.

Repeated or periodic promotions or discounts create no claim or right enforceable by Users in the future.

Depending on the case, discounts and promotions are valid for a stated period of time or while stocks last. Unless otherwise specified, any time limitations of promotions and discounts refer to the time zone of the Owner's place of business, as indicated in the contact details in this document.

Vouchers

Promotions or discounts may be offered in the form of Vouchers.

In the event of a breach of the conditions applicable to Vouchers, the Owner may legitimately refuse to fulfil its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.

Notwithstanding the provisions below, any additional or diverging rules applicable to the use of Vouchers displayed on the corresponding information page or on the Voucher itself shall always prevail.

Unless otherwise specified, the following rules apply to the use of Vouchers:

Each Voucher is only valid when used in the manner and within the timeframe specified on the website and/or the Voucher;
A Voucher may only be redeemed in full at the time of purchase – partial use is not permitted;
Unless otherwise stated, single-use Vouchers may only be used once per purchase and may therefore only be used once even in the case of instalment purchases;
Vouchers cannot be combined;
The Voucher must be used within the specified validity period. Once the period has expired, the Voucher will automatically be cancelled. Any possibility to claim any rights, including reimbursement of the Voucher's value, is excluded;
The User is not entitled to any credit, refund or compensation in the event of a difference between the value of the Voucher and the value redeemed;
Vouchers are intended solely for non-commercial use. The reproduction, counterfeiting and commercial exploitation of Vouchers is strictly prohibited, as is any illegal activity related to the purchase and/or use of a Voucher.

Methods of payment

Information related to accepted payment methods is made available during the purchasing process.

Some payment methods may be subject to additional conditions or entail additional costs. Detailed information is available in the relevant section of this Website.

All payments are independently processed through third-party services. Therefore, this Website does not collect any payment information – such as credit card numbers – but only receives a notification once the payment has been successfully completed. For further information on the processing of personal data and the related rights, Users may refer to the privacy policy of this Website.

If payment through the available means fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfil the order. Should payment fail, the Owner reserves the right to claim from the User the reimbursement of any related expense or damage.

Authorization for future payments via PayPal

If Users authorize the PayPal feature that allows future purchases, this Website will store an identification code linked to the User's PayPal account. This will allow this Website to automatically process payments for future purchases or for periodic instalments of a past purchase.

This authorization can be revoked at any time by contacting the Owner or by changing the User's personal PayPal settings.

Retention of title

Until payment of the total purchase price is received by the Owner, Users do not acquire ownership of the ordered Products.

Delivery

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.

Upon delivery, Users shall verify the content of the package and report any anomalies without undue delay using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.

Delivery may be made to the countries or territories specified in the relevant section of this Website.

Delivery times are indicated on this Website or during the purchasing process.

Failed delivery

The Owner shall in no way be liable for any delivery errors arising from inaccuracies or omissions made by the User when completing the purchase order, nor for any damage or delay occurring after delivery to a carrier engaged by the User and not proposed or approved by the Owner.

Should the goods not be delivered or collected at the time or within the period established, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on further arrangements.

Unless otherwise specified, any delivery attempt from the second onwards shall be at the User's expense.

Provision of personal data

In order to access or receive some of the Products provided through this Website as part of the Service, Users may be required to provide their personal data as indicated on this Website. If Users withdraw their consent to the processing of personal data required for the provision of the Service, the Owner reserves the right to terminate the contract with the User.

User rights

Right of withdrawal

Unless exceptions apply, Users may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.

Who the right of withdrawal applies to

Unless any applicable exception indicated below applies, Users who are European Consumers are granted a statutory right of withdrawal under EU rules, allowing them to withdraw from contracts concluded online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Users that do not fall within this qualification cannot benefit from the rights described in this section.

Consumers are solely liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract.

To this end, Users may use the model withdrawal form available in the "definitions" section of this document.

To the extent that the Owner offers such functionality, Users may also fill out and submit the model withdrawal form or any other unequivocal statement electronically on this Website. Should Users avail themselves of this option, the Owner shall communicate to Users an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email) without delay.

Users may also exercise the right of withdrawal online on this Website, by means of the dedicated "Withdraw from the contract" function. Should Users avail themselves of the online functionality, the Owner shall send an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of submission, without delay.

Users are in any event free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately, or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the last good, lot or piece.

Effects of withdrawal

The Owner shall reimburse all payments received, including, where applicable, those covering the costs of delivery, to Users who have correctly exercised the right of withdrawal.

However, any additional cost resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner shall remain at the User's expense.

Such reimbursement shall be made without undue delay and, in any event, within 14 days from the day on which the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. Users shall not incur any cost as a result of the withdrawal.

… on contracts for the purchase of physical goods

Unless the Owner has offered to collect the goods, Users shall send back the goods or hand them over to the Owner, or to a person authorized by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their intention to withdraw from the contract.

The deadline is met if the goods are handed over to the carrier or another authorized person before the expiration of the 14-day period described above. The reimbursement may be withheld until receipt of the goods, or until Users have supplied evidence of having returned them.

Users shall be liable for any diminished value of the goods resulting from use of the goods other than what is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

Exceptions from the right of withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods made to the Consumer's specifications or clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly;

UK User rights

Right to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.

Users that do not qualify as Consumers, cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

Exercising the right to cancel

To exercise their right to cancel, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract. To this end, Users may use the model withdrawal form available from within the "definitions" section of this document. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal notice before the cancellation period expires.

When does the cancellation period expire?

Regarding the purchase of goods, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – takes physical possession of the goods.
Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the cancellation period expires 14 days after the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the last good, lot or piece.

Effects of cancellation

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Owner, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Users have supplied evidence of having returned the goods, whichever is the earliest.

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the User.

Exceptions from the right to cancel

The right to cancel does not apply to contracts:

for the supply of goods made to the Consumer's specifications or clearly personalized;
for the supply of goods which are liable to deteriorate or expire rapidly;

Direitos do Usuário brasileiro

Direito de arrependimento

Salvo se for estipulada abaixo uma exceção aplicável, os Usuários Consumidores no Brasil terão o direito legal de arrependimento de acordo com a legislação brasileira. Isto significa que o Consumidor tem o direito de rescindir os contratos online (contratos à distância ou celebrados fora do estabelecimento comercial) por qualquer motivo e sem justificativa, no prazo de 7 (sete) dias a contar da data da celebração do contrato ou do recebimento do produto ou serviço. Usuários que não se qualificam como Consumidores não podem se beneficiar dos direitos estabelecidos nesta seção. O direito de arrependimento poderá ser exercido pelo Consumidor por meio dos canais de contato indicados no início deste documento e de acordo com as orientações desta seção.

Exercício do direito de arrependimento

Para exercer o direito de arrependimento, os Usuários devem enviar ao Proprietário uma declaração inequívoca de sua intenção de rescindir o contrato. Para tanto, os Usuários poderão utilizar o modelo de formulário de rescisão disponível na seção "definições" deste documento. No entanto, os usuários são livres para expressar sua vontade de rescindir o contrato através de uma declaração inequívoca por qualquer via adequada. Para respeitar o prazo estabelecido para o exercício de tal direito, os Usuários devem enviar o aviso de arrependimento antes do fim do prazo.

Quando termina o prazo de arrependimento?

Em relação à compra de produtos, o prazo de arrependimento é de 7 (sete) dias após a data de recebimento do produto pelo Usuário ou um terceiro designado pelo Usuário que não seja o transportador.
No caso de compra de múltiplos produtos encomendados em conjunto mas entregues de forma separada, ou no caso de compra de um único produto constituído por diversos lotes ou peças entregues de forma separada, o prazo de arrependimento é de 7 (sete) dias após a data de recebimento do último produto, lote ou peça pelo Usuário ou um terceiro designado pelo Usuário que não seja o transportador.

Efeitos do arrependimento

Os Usuários que rescindirem corretamente um contrato serão reembolsados pelo Proprietário por todos os pagamentos feitos ao Proprietário, incluindo, se houver, aqueles que cobrem os custos de entrega.

No entanto, não serão reembolsados quaisquer custos adicionais resultantes da escolha de um método de entrega específico que não seja o tipo de entrega padrão mais barato oferecido pelo Proprietário.

Este reembolso será realizado sem demora injustificada e no prazo máximo de 14 (catorze) dias, a contar do dia em que o Proprietário foi informado da decisão do Usuário de rescindir o contrato ou da devolução efetiva do produto, o que ocorrer por último. Salvo se acordado de outra forma com o Usuário, os reembolsos serão efetuados por meio do mesmo método de pagamento utilizado para processar a transação inicial. O Usuário não incorrerá em quaisquer custos ou taxas em razão de tal reembolso.

…na compra de produtos físicos

Salvo se o Proprietário tiver se disponibilizado para coletar os produtos, os Usuários devem devolvê-los ou entregá-los ao Proprietário ou a uma pessoa autorizada por este a receber os produtos, sem demora injustificada e no prazo de 14 (catorze) dias a contar da data da comunicação da decisão de rescisão do contrato.

O prazo terá sido cumprido se o produto for entregue ao transportador ou devolvido, conforme indicado acima, antes do fim do prazo de 14 (catorze) dias estipulado para a devolução. O reembolso pode ser retido até a recepção dos produtos ou até que os Usuários apresentem prova da devolução, o que ocorrer primeiro.

Os Usuários só serão responsáveis pela redução do valor dos produtos que resulte do manuseio além do necessário para a garantia de sua natureza, características e funcionamento.

Os custos de devolução dos produtos serão arcados pelo Proprietário.

Exceções ao direito de arrependimento

O direito de arrependimento, na forma e prazo previstos nestes Termos, não se aplica aos seguintes casos:

ao fornecimento de produtos que possam se degradar ou perder a validade rapidamente, de modo que o prazo de 7 (sete) dias e/ou o prazo de devolução ponha em risco a validade do produto;

Warranties

Legal guarantee of conformity of the Product under European Union law

Under EU law, the seller guarantees the conformity of goods sold to Consumers for a minimum period of 2 years from delivery.

Where Users act as European Consumers, the legal guarantee of conformity of goods applies to the items available on this Website in accordance with the laws of the country in which they habitually reside.

The national laws of such country may grant Users broader rights.

In particular, Consumers residing in France may exercise conformity guarantee rights within two years of delivery of the goods without having to provide proof of the defect or lack of conformity. The period during which the Consumer is exempt from providing such proof is reduced to six months in the case of second-hand goods.

When exercising the guarantee right, the Consumer may choose between requesting replacement or repair of the defective item under the conditions specified in the French Consumer Code.

This legal guarantee of conformity applies regardless of any additional commercial warranty granted by the Owner.

The Consumer may also exercise the guarantee right for hidden defects under the relevant provisions of the French Civil Code, choosing between withdrawal from the purchase and a reduction of the price.

Consumers who do not act as European Consumers may enjoy conformity guarantee rights under the law of the country in which they habitually reside.

Warranty towards Users who do not act as Consumers

The two-year legal guarantee of conformity provided for by consumer protection law does not apply to Users who do not act as Consumers. Such Users are covered solely by the warranties provided for under the Italian Civil Code.

In particular, on pain of forfeiture, defects must be reported to the Owner in writing within 8 days of delivery if apparent, or within 8 days of discovery if hidden; the action is in any case time-barred one year after delivery, pursuant to Article 1495 of the Italian Civil Code.

Any commercial warranty provided directly by the manufacturer remains unaffected, and Users may enforce it under the conditions and within the terms set by the manufacturer.

Conformity to contract for Consumers in the United Kingdom

Users in the United Kingdom qualifying as Consumers have a right to receive goods that are in conformity with the contract.

Garantia legal de conformidade de produtos para Consumidores no Brasil

A garantia legal aplicada aos produtos comercializados por (físicos e digitais) obedece aos seguintes termos, de acordo com o Código de Defesa do Consumidor:

os produtos não duráveis terão garantia de 30 (trinta) dias; e
os produtos duráveis terão garantia de 90 (noventa) dias.

O período de garantia começa a partir da data de entrega do produto.

A garantia não é cabível em casos de uso indevido, eventos naturais ou se o produto tiver sido submetido a qualquer outra assistência técnica que não seja a fornecida por este Sito Web. A garantia pode ser acionada através dos canais de contato fornecidos por este Sito Web. Se necessário, o Proprietário arcará com os custos do envio do produto para avaliação técnica. O Proprietário, a seu critério, também poderá fornecer uma garantia contratual além da garantia legal. As normas aplicáveis às garantias contratuais podem ser encontradas nas especificações fornecidas por este Sito Web. Se tais informações não forem fornecidas, apenas as disposições legais serão aplicadas.

Limitation of liability and indemnification

Unless otherwise expressly stated or agreed with Users, the Owner's liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification

Users agree to indemnify and hold the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners and employees harmless, to the extent permitted by law, from and against any claim or demand – including without limitation legal fees and costs – made by any third party due to or in relation to any conduct in breach of these Terms, third-party rights or the law, carried out in connection with the use of the Service and culpably attributable to Users or their affiliates, officers, agents, co-branders, partners and employees.

The above also applies to any claim brought by third parties (including, by way of example only, the Owner's customers) against the Owner in relation to Digital Products supplied by the User, such as, for instance, claims regarding conformity.

Limitation of liability for Users' activities on this Website

Unless otherwise specified and without prejudice to applicable statutory provisions, any claim for damages against the Owner (or any natural or legal person acting on its behalf) is excluded.

The above does not limit the Owner's liability for death, personal injury or injury to physical or mental integrity, for damages resulting from the breach of essential contractual obligations, such as obligations strictly necessary to achieve the purpose of the contract, and/or for damages caused by intent or gross negligence, provided that the User's use of this Website has been appropriate and correct.

Unless damages have been caused by intent or gross negligence, or affect life and/or personal, physical or mental integrity, the Owner shall be liable only to the extent of typical and foreseeable damage at the moment the contract was entered into.

In particular, within the limits stated above, the Owner assumes no liability with regard to:

any damage or loss arising from interruptions or malfunctions of this Website due to force majeure or unforeseen and unforeseeable events and, in any case, independent of the Owner's will and beyond its control, such as, by way of example only, failures or interruptions of telephone or electrical lines, of the Internet connection and/or other means of transmission, inaccessibility of websites, strikes, natural disasters, viruses and cyberattacks, interruptions in the supply of third-party products, services or applications;
any loss of profit or other losses, including indirect ones, that Users may have suffered (such as, by way of example only, trading losses, loss of revenue, of profits or anticipated savings, loss of contractual or commercial relationships, loss of goodwill or damage to reputation, etc.);
any loss that is not a direct consequence of a breach of these Terms by the Owner;
damages, prejudice or losses due to viruses or other malware contained in or connected to files downloadable from the Internet or through this Website. Users are responsible for adopting adequate security measures – such as antivirus software – and firewalls to prevent any infection or attack and to protect backup copies of all data and/or information exchanged or uploaded on this Website.

By way of derogation from the above, the following limitations apply to all Users who do not act as Consumers:

In the event of the Owner's liability, the compensation due may not exceed the total amount of payments that have been, will be or could be contractually owed to the Owner by the User over a period of 12 months, or for the entire duration of the Agreement, whichever is shorter.

Australian Users — Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms, is limited, at the Owner's sole discretion, to the re-supply of the services or the payment of the cost of having the services supplied again.

US Users — Disclaimer of warranties

The Owner provides this Website "as is" and "as available". The use of the Service is at the User's own risk. To the maximum extent permitted by law, the Owner expressly disclaims all conditions, representations and warranties of any kind – whether express, implied, statutory or otherwise, including but not limited to any implied warranty of merchantability, fitness for a particular purpose or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.

Without prejudice to the above, the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will be available, uninterrupted and secure at any particular time or location; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User's own risk, and the User is solely responsible for any damage to their computer system or mobile device or for any loss of data resulting from such operation or from the User's use of the Service.

The Owner does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service, nor for any website or service linked by hyperlink. The Owner further does not take part in and in no way monitors any transaction between Users and third-party providers of products or services.

The Service may become inaccessible or may not function properly with the User's browser, device and/or operating system. The Owner cannot be held liable for any perceived or actual damage arising from the content, operation or use of the Service.

Federal law, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement grants Users specific legal rights. Users may have additional rights which vary from state to state. The limitations and exclusions under this Agreement apply to the extent permitted by law.

Limitation of liability (US Users)

To the maximum extent permitted by applicable law, in no event shall the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages resulting from loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or the inability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorized access to or use of the Service or the User account or the information contained therein;
any errors, mistakes or inaccuracies in the content;
personal injury or property damage, of any nature whatsoever, resulting from the User's access to or use of the Service;
any unauthorized access to the Owner's secure servers and/or any personal information stored therein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses or the like that may be transmitted to or through the Service;
any errors or omissions in any content, or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
the defamatory, offensive or illegal conduct of any User or third party.

In no event shall the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees be liable for any claim, proceeding, liability, obligation, damage, loss or cost in an amount exceeding that paid by the User to the Owner over the preceding 12 months, or over the period of duration of this Agreement between the Owner and the User, whichever is shorter.

This limitation of liability section applies to the fullest extent permitted by law in the applicable jurisdiction, whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if the User has been advised of the possibility of such damage.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights, and the User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions and limitations of liability under these Terms shall not apply beyond the limits provided by applicable law.

Indemnification (US Users)

Users agree to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers and employees harmless from and against any claim or demand, damage, obligation, loss, liability, cost or debt and expense, including without limitation legal fees and expenses, arising from

the User's use of or access to the Service, including any data or content transmitted or received by the User;
the User's violation of these Terms, including without limitation any breach by the User of any representation or warranty set out in these Terms;
the User's violation of any third-party right, including without limitation any right of privacy or intellectual property right;
the User's violation of any applicable law, rule or regulation;
any content sent from the User's account, including without limitation misleading, false or inaccurate information, and including where access is made by third parties using the User's personal username and password or other security measures, if any;
the User's wilful misconduct; or
the violation of any statutory provision by the User or its affiliates, officers, agents, co-branders, partners, suppliers and employees, to the extent permitted by applicable law.

Common provisions

No implicit waiver

The Owner's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respect Users' rights relating to continued product use and/or compensation, as provided for by law.

Additionally, the Service might not be available due to reasons outside the Owner's reasonable control, such as force majeure (e.g. infrastructural breakdowns, blackouts, etc.).

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of the Service without the Owner's express prior written permission, granted either directly or through a legitimate reselling programme.

Privacy policy

Information on the processing of personal data is contained in the privacy policy of this Website.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws and international treaties relating to intellectual property.

All trademarks – nominal or figurative – and all other marks, trade names, service marks, word marks, illustrations, images or logos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws and international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform Users of these changes.

Such changes will only affect the relationship with the User from the date communicated to the User onwards.

The continued use of the Service will signify the User's acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service and may withdraw from the Agreement.

The previous version shall govern the relationship until the User's acceptance of the changes. That version can be obtained on request from the Owner.

If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User's legitimate interests into account.

Provisions regarding changes of these Terms apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner.

Contacts

All communications relating to the use of this Website must be sent using the contact details stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain valid and enforceable.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

European Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts. In the event of failure to do so, and where allowed or provided for by applicable law, the void, invalid or unenforceable provisions shall be substituted by the applicable statutory provisions.

Without prejudice to the above, the nullity, invalidity or unenforceability of a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would be invalid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Binding version of these Terms

These Terms are drafted and reviewed in Italian. All other language versions of these Terms are provided for information purposes only. In the event of any inconsistency between the different language versions, the original version shall prevail.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

Exception for Consumers in Switzerland

If the User qualifies as a Consumer in Switzerland, Swiss law shall apply.

Exceção para Consumidores no Brasil

Se o Usuário se qualificar como um Consumidor Brasileiro e o produto e/ou serviço for comercializado no Brasil, será aplicada a legislação brasileira.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Exceção para Consumidores no Brasil

O acima não se aplica a Usuários no Brasil que se qualifiquem como Consumidores.

US Users — Surviving provisions

This Agreement shall continue in effect until it is terminated by either this Website or the User. Upon termination, the provisions contained in these Terms that by their nature are intended to survive termination or expiration of the Agreement shall survive, including but not limited to the following:

the licences granted by the User under these Terms shall survive indefinitely;
the User's indemnification obligations shall survive for a period of five years from the date of termination;
the disclaimers of liability and warranties and the provisions set out in the section relating to indemnification and limitations of liability shall survive indefinitely.

Dispute resolution

Amicable dispute resolution

Users may bring any disputes to the Owner, who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Website or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

Users may submit a complaint to the Owner's email address specified in this document, including a brief description and, if applicable, the details of the related order, purchase or account.

The Owner will process the request without undue delay and within 2 days of receiving it.

Consumer dispute resolution platform

The European Commission's online dispute resolution (ODR) platform, previously available for alternative dispute resolution and facilitating the out-of-court settlement of disputes relating to and stemming from online sales and service contracts, was officially discontinued as of 20 July 2025, following the adoption of Regulation (EU) 2024/3228.

Although the platform is no longer available, Users are nevertheless invited to contact the Owner directly to resolve any issues or concerns. Users are kindly asked to contact the Owner at the contact details provided in this document.

Definitions and legal references

This Website (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Brazilian (or Brazil)

Applies where a User, regardless of nationality, is in Brazil.

Business User

Any User that does not qualify as a Consumer.

Voucher

Any code or voucher, in digital or physical form, allowing the User to purchase the Product at a discounted price.

Digital Product

A Product consisting of:

content produced and supplied in digital form; and/or
a service allowing the creation, processing, storing of or access to data in digital form, or the sharing of or any other interaction with data in digital form uploaded or created by the User or any other User of this Website.

European (or Europe)

Applies where a User, regardless of nationality, is in the EU.

Incoterms®

The rules for the interpretation of trade terms published by the International Chamber of Commerce (ICC), in the Incoterms® 2020 version.

Model withdrawal form

Addressed to:

Grippi Leonardo, Via Giusti 5 - 90144 Palermo Italy
customercaredonleo@gmail.com

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

_____________________________________________ (insert a description of the goods/services subject to the withdrawal)

Ordered on: _____________________________________________ (insert the date)

Received on: _____________________________________________ (insert the date)

Name of consumer(s): _____________________________________________

Address of consumer(s): _____________________________________________

Date: _____________________________________________

(sign only if this form is notified on paper)

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Website and/or offers the Service to Users.

Product

A good or service available for purchase through this Website, such as e.g. physical goods, digital files, software, booking services etc., as well as any other type of product defined separately in this document, such as Digital Products.

Service

The service provided by this Website as described in these Terms and on this Website.

Terms

All provisions applicable to the use of this Website and/or the Service as described in this document, including any other related documents or agreements, and as updated from time to time.

United Kingdom (or UK)

Applies where a User, regardless of nationality, is in the United Kingdom.

User (or You)

Indicates any natural person or legal entity using this Website.

Consumer

Any User qualifying as a natural person who accesses goods or services for personal use, or more generally, acts for purposes outside their trade, business, craft or profession, and any other definition of Consumer provided for under applicable law.

Last updated: 6 August 2026